Eclipse Spa & Laser Centre, located in Niagara Falls, is dedicated to enhancing natural beauty through personalized, advanced skincare treatments. From revitalizing facials and soothing acne solutions to cutting-edge microneedling and laser therapies, they deliver radiant, healthy skin with lasting results. As a small team of five passionate professionals, they leverage expertise and innovative technology to provide exceptional, client-focused care.
Challenge(s):
Kushtie Trading delivered comprehensive solutions to set Eclipse Spa on the path to success:
- Financial Forecasting: Created a detailed 3-year financial forecast that enabled informed decision-making and effective cash flow management.
- Client Journey Design: Streamlined customer processes across all touchpoints for a seamless and enjoyable experience.
- Brand Development: Designed a professional logo, branding guidelines, and marketing materials to build trust and visibility.
- Digital Marketing Campaigns: Launched targeted campaigns that attracted leads and boosted engagement.
- Website Creation: Developed a visually striking, user-friendly website that reflects the spa’s brand and offers an intuitive client experience.
- ERP System Implementation: Built and integrated an ERP system to automate operations and enhance efficiency.
Solution(s):
Leveraging our extensive experience in the nonprofit sector, particularly in supporting students with special needs, Kushtie partnered with Amna Academy to provide comprehensive digital transformation and operational support. Key solutions included:
- NGO Development and Structuring
- LMS (Learning Management System) Design and Development
- Launch of the first video content in Sign Language for students with hearing impairments
- Proposal Writing and Fundraising Management
- Marketing and Social Media Strategy
Result:
Kushtie's solutions transformed Eclipse Spa into a thriving business:
- Welcomed over 300 new clients within the first 6 months, thanks to effective marketing and streamlined customer journeys.
- Gained financial stability, achieving positive cash flow through precise planning and operational management.
- Boosted efficiency by 40%, allowing the team to focus on providing exceptional client care.
- Increased online visibility with over 5,000 social media followers and consistent website traffic growth.
- Established a strong market position as a trusted provider of skincare services in Niagara Falls.